Does your Entourage account crashes while deleting mails from the Deleted Items folder? Do you get errors while deleting the items from Trash folder? This behavior may occur if you have some folders that are exceeding the 2 GB size limit. When it happens, all your significant data becomes inaccessible and you need to opt for appropriate solutions to perform Entourage database recovery.
As a real-life instance of this problem, you may consider the following situations while working on Entourage:
- You try to remove thousands of items from Deleted Items folder using the “Empty Deleted Items” option.
- Entourage crashes with the following message on the screen:
“Would you like to send a report to Apple.” - When you try to open Entourage after crash, it reports database file corruption.
- If you try to rebuild the database using Database Utility, the following error occurs:
“An error occurred while launching.
An error has occurred (-50)” - In case you try to open database by double clicking the Identity in MUD folder, it crashes immediately.
When you encounter this issue, all your significant data in Entourage database becomes unusable. To sort out this issue, you need to figure out the actual cause of the problem and then fix it with Entourage recovery solutions.
Grounds of the issue:
This critical issue may take place due to any of the below mentioned reasons:
- Entourage Identity is missing from the MUD folder.
- Entourage database is severely damaged and Database Utility is unable to read and fix it.
- You have damaged mails in Outbox folder of your Entourage account and these mails were not delivered.
Resolution:
Use the following solutions to repair Entourage database in such situations:
- Make sure that your database is in MUD folder. If it is not there, then find the database on your Mac hard drive and place it in MUD folder.
- Drag the Deleted Items folder to desktop and check its size.
- Check if you have any mails stuck in Outbox. If there is any mail, then remove that.
- Create a new account to check if the problem is related to your account.
- Use third-party repair software to restore the damaged database to its original state.
The commercial software are capable enough to scan whole database and restore all the damaged data from it. They offer quick, simple, and secure recovery of all your precious data.

